FAQs

To ensure a secure and hassle-free payment process, we use Shopify Payments by Shopify. Your payment information is fully protected, so you can shop worry-free.

To apply a discount code, just enter it in the "Discount Code" field during the checkout process. Make sure it's entered correctly before completing your transaction, as it might not be possible to apply it after checkout.

Absolutely! Once your order is dispatched, you will receive automated tracking information via email. This will allow you to keep an eye on your order until it arrives at your address. Track Your Order

If you have any questions related to your order, our dedicated customer service team is here to help. You can contact us at Support@Lubeto.shop. For a quicker response, please include your email address and order number.

To modify or cancel your order, please reach out to Customer Service at Support@Lubeto.shop. We will strive to accommodate your request. Please keep in mind that cancellations may not be possible once an item has been shipped. For further details, refer to our Refund and Return Policy.

If you experience any delays or problems with receiving your order, please first check with the carrier to confirm the delivery address. Providing your phone number can also help facilitate a claim with the carrier to locate your package, usually within a week.

Once your return is authorized, monitor the return tracking number. After the item is received at our warehouse, we will process your refund promptly within 2-3 business days.

For products that need assembly, instructions are provided in the packaging. If you require further assistance, please contact our customer service at Support@Lubeto.shop, and we will provide you with online instructions for your item.