Refund policy

Order Cancellation Policy

You are permitted to cancel your order and obtain a refund before it is dispatched. After it has been shipped, please allow it to be delivered before initiating the return procedure.

Returns & Exchanges

Your satisfaction is our top priority. Most items in pristine condition can be returned within 30 business days from the date of delivery.

1. Contact our Customer Service to initiate a return and provide information regarding the item(s) and the rationale for the return.
2. Once you receive return instructions from us, please repackage the item(s) in their original packaging.
3. Return the item(s) according to the provided directions. We will supply you with the return address and shipping details after your return is confirmed. (Note: Returns that are not authorized will not be accepted).
4. Typically, returns are processed within 5 business days following our receipt of your package.

Conditions for Returns

You have 30 business days from the date of delivery to assess whether an item meets your needs. Please get in touch with us within this timeframe for returns or exchanges.

To qualify for a return, the item must remain unused and in its original packaging, accompanied by a receipt or proof of purchase.

Please refrain from sending your purchase back to the manufacturer.

Return Fees

If the return stems from an error on our part (e.g., incorrect or faulty items), we will issue a full refund.

If the return is based on buyer preference (e.g., dissatisfaction with the product or ordering the wrong size), a full refund will still be provided.

No restocking fees will be charged for returns.

Refund Process (if applicable)

Upon receiving and inspecting your return, we will notify you via email regarding the approval or denial of your refund.

If your refund is approved, it will be processed within 10 business days back to your original payment method.

Missing or Delayed Refunds (if applicable)

If you have not received your refund, first check your bank account. Then, reach out to your credit card provider, as processing times may vary.

If the issue persists, contact your bank. For further assistance, please email us at Support@Lubeto.shop.

Items on Sale (if applicable)

Only regular-priced items are eligible for refunds; items purchased on sale are non-refundable.

Exchanges (if applicable)

Exchanges are only permitted for items that are defective or damaged. To arrange an exchange for the same item, please email us at Support@Lubeto.shop.

Shipping durations for exchanged items may differ based on location.

Return Shipping Address

To begin the return process, please contact us at Support@Lubeto.shop. We will provide you with a return shipping address once your return is authorized; returns made without prior approval will not be accepted.

We are eager to assist you. Feel free to contact us at:

Email: Support@Lubeto.shop